Privacy policy
Effective Date: [Effective Date]
Business Name: Essential Telehealth (“Essential Telehealth,” “we,” “us,” “our”)
Address: 1691 Forum Place Suite B #141, WPB, FL 33401
Phone: 561-412-8992
Email: [email protected]
Essential Telehealth respects your privacy. This Privacy Policy explains how we collect, use, share, and protect your information when you visit our Site, submit forms, request services, or communicate with us.
1. INFORMATION WE COLLECT
A) Information You Provide
When you use our Site or services, you may provide:
Name, email, phone number, and contact details
Appointment requests, intake form responses, and service inquiries
Uploaded documents (forms, prior records, employer/HR paperwork, insurer forms, supporting medical documentation)
Payment-related information (processed by third-party payment processors)
B) Information Collected Automatically
We may collect:
IP address, device type, browser type
Pages viewed, time on site, referring/exit pages
Cookie and analytics data (to improve performance and user experience)
C) Sensitive Information
If you request clinical services or documentation support (including FMLA, medical leave, or short-term disability forms), you may provide sensitive health information. We handle this information with appropriate safeguards and use it only as needed to provide services.
2. How We Use Information
We may use information to:
Respond to inquiries and provide customer support
Schedule visits and deliver services
Review forms and complete documentation you request
Send service-related communications (confirmations, reminders, instructions)
Improve our Site, usability, and service offerings
Maintain security and prevent fraud
Comply with legal and regulatory obligations
3. Healthcare Privacy and HIPAA
If Essential Telehealth is a HIPAA-covered provider/clinic, your protected health information (“PHI”) is handled in accordance with applicable HIPAA requirements.
In practical terms, we may use health information to:
Provide treatment and coordinate care
Handle healthcare operations (quality, safety, internal processes)
Handle payment-related activities where applicable
We may share PHI when required by law (e.g., reporting obligations) or as permitted for healthcare operations. You may request additional details about healthcare privacy practices by contacting us.
4. How We Share Information
We may share information with:
Service providers who help operate the Site and services (scheduling, forms, email/SMS systems, hosting, analytics, payment processing)
Labs/pharmacies when required to coordinate care, orders, or prescriptions (as applicable)
Legal/regulatory entities when required by law, subpoena, or to protect rights and safety
We do not sell your personal information.
5. Documentation, Employers, and Insurers (Short-Term Disability / Leave Forms)
If you request short-term disability or leave-related documentation:
You may ask us to send completed forms to you and/or to a designated employer/HR representative or insurance carrier
We will only share documentation to third parties at your direction (or as permitted/required by law)
Employers/insurers may request additional information or clarification; we may provide clinically appropriate clarification with your authorization when required
Important: Decisions about benefits, leave approval, and claim outcomes are made by employers/insurers, not Essential Telehealth.
6. Cookies and Analytics
We may use cookies and similar technologies to:
Remember preferences
Understand Site performance
Improve marketing effectiveness and user experience
You can control cookies through your browser settings. Disabling cookies may reduce Site functionality.
7. Communications (Email/SMS)
If you provide your phone number or email, you may receive:
Appointment confirmations and reminders
Intake instructions and service updates
Responses to your inquiries
You can opt out of non-essential marketing messages at any time (where applicable). Service-related messages may still be sent when necessary.
8. Before-and-After Photos / Testimonials (Weight Loss)
If you choose to share before-and-after photos, testimonials, or success stories:
We will request written permission/authorization before using them for marketing
You can decline, and your care will not be affected
We do not publish identifiable information without consent
9. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information. However, no method of transmission over the internet is 100% secure. Please avoid sending highly sensitive information through unsecured channels.
10. Data Retention
We retain information only as long as necessary to:
Provide services
Maintain records as required by law and professional standards
Resolve disputes and enforce agreements
11. Your Privacy Choices and Rights
Depending on your situation and applicable law, you may have rights to:
Request access to your information
Request corrections
Request restrictions or confidential communications
Request deletion of certain non-medical information (where legally permitted)
To make a request, contact us at [email protected].
12. Children’s Privacy
This Site and services are not directed to children under 13. If you believe a child has provided information through the Site, contact us so we can address it.
13. External Links
Our Site may link to third-party platforms (scheduling tools, payment processors, labs). Their privacy practices may differ. We encourage you to review their policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy at any time. Updates will be posted on this page with the revised effective date.
15. Contact Us
Questions about these Terms?
Email: [email protected]
Phone: 561-412-8992
Mail: 1691 Forum Place Suite B #141, WPB, FL 33401
